Rental Terms


When you rent a car

Things you should know

All prices include: 
• All taxes, VAT 24%, Airport Fees & local taxes. No Hidden Fees!!
• Third Party Liability Insurance – C.D.W insurance with excess.
• Pick Up – Drop off, Port or Airport within working hours.
• Replacement of Car in case of accident (subject to availability).
• 24 hours Road Assistance.
• Unlimited kilometers / mileage.
• Road map & tips for Santorini Island.
• First Baby/Child (Booster) Seat. (On request – subject to availability)

All reservations are based on vehicle groups and not on a certain car model. We try to assign to each reservation the chosen car model but in case of no availability of the chosen model, our company reserves the right to offer the customer a similar model. A similar model will be a vehicle that will belong in the same group – category with the chosen model. Also, our company reserves the right to offer the customer an upgrade (bigger car, more premium) at no extra charge (free upgrade).

Necessary Documents for Rental:

  • Valid driver’s licenses for all declared drivers
  • International Driver’s Permit, if required. (please check below in paragraph “Driver’s License”)
  • Passport or EU National ID or for all drivers
  • Valid credit card for insurance purposes

All details stated during a reservation (online, email or phone) must be accurate and true. The car rental office reserves the right to deny the rental if the stated details are false.

Driver’s Age:
For groups A, Αuto1, B and C the driver must be between 23 & 72 years old and hold a valid driver’s license for a minimum of 2 years prior to the rental date.
For all the other groups the driver must be between 25 & 72 years old and hold a valid driver’s license for a minimum of 5 years prior to the rental date.
Younger or Older drivers may rent a car from our office, but an extra insurance package is required for legal car rental.

Driver’s License:
The driving license must be issued one year before car pick up date.
National Driving Licenses issued in EU, US, UK, Australia, New Zealand, Hong Kong, Singapore, Canada, UAE, Israel, Ukraine are accepted.
Citizens of all other countries are required to have a valid international Driver’s’ License along with their regular Drivers’ License unless their national license is valid for driving in Greece.
The Driver is required to display the Driving License and Valid ID or Passport before the pickup of the car.

Payment Options:
We accept the following methods of Payment:

  • Cash
  • VISA, Electron Visa, MasterCard, Maestro Credit / Debit cards
  • Prepaid cards
  • AMEX, Diners, American Union Credit cards (subject to a 3% extra fee)

Upon pick-up you can pay with cash or with Credit, Debit, or Prepaid Cards, (MasterCard, VISA, Electron Visa, Maestro), but a valid credit card on one driver’s name may be requested for guarantee and may be preauthorized. If you don’t have a credit card, a deposit may be requested in cash or by debit card.

Booking Length and Minimum Rental Charge:
The minimum booking length is one hour and the maximum is unlimited.
The minimum rental charge is one day.
If you wish to rent a vehicle for more than 30 days please contact us for a quotation as the rental agreement must be renewed every 30 days.
If the renter wishes to keep the rental vehicle more from the agreed period, the renter must contact us at least 24 hours prior to previously agreed vehicle return, to request an extension, based on availability. The extension is valid only after the change is written in the rental contract.

Late Returns
During low and mid rental season, delays for up to 1 hour will not be charged extra. During the high season the maximum delay accepted without extra charges is 20 minutes.

If the renter returns the vehicle after the agreed return time and beyond the time limits set above, without agreeing to an extension with our office, the renter will be charged on a daily basis according to the full seasonal daily rate applicable on the specific dates plus 50% as delay fine.

Unlimited free mileage is included in our rates.

No-Show Policy:
In case the renter fails to collect the vehicle within 2 hours of the agreed rental start date and time without any written update, the reservation may be automatically cancelled, and the booking deposit will be held in full.

Vehicle Delivery / Collection:
During working hours of our offices, vehicle delivery and collection is free in the following areas:

  • Santorini Airport – Premium meet and greet service.

After working hours, the delivery or collection in the areas stated above may incur extra charges.

Delivery and collection to all other areas of Santorini is subject to extra charges.

24hrs Road Assistance:
All our vehicles are covered by 24hrs road assistance.

Fuel Policy:
The renter must return the vehicle with the same level of fuel as delivered.
If the renter returns the vehicle with less level of fuel, the renter will be charged the fuel difference plus a refueling service fee of 15 Euros.
There is no refund if the renter returns the vehicle with more level of fuel than was delivered.

Baby, Child, and Booster Seats:
We offer 4 different types of child seats to cover the various age groups:

Infant/Baby seats: 6 to 17Kgs (13 to 37.5 lbs.)

Isofix Infant/Baby seats: 6 to 17kgs (13 to 37.5 Lbs.)

Kid Booster seats: 18 to 36Kgs (38 to 79 Lbs.)

Infant baby cot: 0 – 9Kgs (0 to 20 Lbs.)

The child seats are available upon request and subject to availability. To guarantee availability the renter must inform the rental office when placing the reservation.

Additional Drivers
One additional driver is free of charge.
The additional driver must accept the same terms & conditions as the main driver.

Insurance Terms – Cover Packages:

Basic Insurance* (included in the basic rental):

  • Third Party Liability Insurance
  • CDW (Collision Damage Waiver) with excess (the deductible amount depends on the car category).

Medium Insurance Package* – SCDW (includes extra from the basic package):

  • SCDW (Super Collision Damage Waiver) with very low excess (the lowered deductible amount depends on the car category).
  • PAI : Personal Accident Insurance for the driver
  • Fire insurance with Excess depending on the car category.
  • Full Theft insurance with Excess depending on the car category.
  • Crystals insurance with 150 Euros Excess
  • Tires, rims, wheel covers, hubcaps insurance with 200 Euros Excess

Maximum Insurance Package* – Premium FDW (includes extra from the medium package):

  • FDW (Full Damage Waiver) – zero excess. Peace of mind insurance
  • PAI : Personal Accident Insurance for the driver
  • Fire Insurance without excess.
  • Theft insurance without excess.
  • Crystal’s insurance without excess.
  • Tires, rims, wheel covers, hubcaps insurance with 100 Euros Excess
  • Interior car damages (torn or soiled, seats or upholstery, dashboard damage, media systems, saltwater damages, etc.) with 150 euros excess

Tire Insurance

  • Full insurance of the car’s tires against possible damage without any liability waiver. It only covers the cases of damage while the car is moving on paved roads.

* All insurance packages do not cover the following, unless specifically stated in the insurance package:

  • Damage to the interior of the car.
  • Missing car accessories (antenna, baby seats, electronic equipment, car keys, etc.)
  • Damage to or loss of the tires, rims, hubcaps, wheel covers.
  • Damage to the undercarriage of the vehicle.
  • Parking Fines – Traffic offences – Accident handling fee
  • Damage to the car from driving off road (beaches, dirt roads, unpaved roads, etc.)
  • Damage to the car while driving under influence of alcohol or drugs or while driving in disregard of the Greek Traffic Law or driving in an unsafe manner.

If I have my own insurance, am I covered? What should I do in case of an accident?

As a rule, rental agencies do not interfere with clients’ insurances, other than the ones offered by the Rental agency itself.

If you have your own insurance through your credit card or travels insurance which may cover you, you must be sure to check all the terms and conditions of the insurance and make sure that it covers you for car rental damage while renting a car abroad.

In the unlucky event of a collision, there should be a file report of the accident or Police report and you must request an invoice from our company. You have to pay the amount of damages to our office and with the accident report and the invoice from us, you will be able to file your claim for reimbursement of costs from your card issuer or your travel insurance.

General Terms:
Ferrying the car: It is forbidden, unless you have our office’s written permission to ferry the car to another island after paying the Ferrying Fee and you also provide the ferry tickets back and forth to/from Santorini.

Parking fines/ traffic offences will be paid by the renter in any case or will be charged to his credit card, even after the rental period. The renter of the vehicle is solely responsible for any traffic offence fines and related administration fees incurred during their rental period. The traffic ticket administration fee is 40€, unless paid to the local authorities and produced at car return, along with the payment proof.